Return and Exchange
Sheways.in is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return the purchase within 7 days of ship date* -
- Simply return unworn, unwashed merchandise with all tags attached in the original box packing.
- For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.
- Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.
- No item that has been sold as part of a multipack can be returned as an individual item.
- Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
- Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
- Please note that returns cannot be processed if the items are found to be in used or damaged conditions or with tags missing or if any of the accompanying gift items are missing.
- Cash cannot be claimed against gift cards and gift wraps.
Please follow these steps to place return order:
- Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
- In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given here.
- Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
- Once the return request is placed we will make sure that this is processed on priority.
1. Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
2. You can choose to refund the amount to your Sheways Wallet. The amount will be credited in your Sheways wallet once the items are picked up by our courier partner.